Kevin B. Wood

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Updated:July, 2022

ADDITIONAL PROFESSIONAL COMPETENCIES

September 2022 to December 2023 Data Wrangler/Data Engineer on contract to Pricewaterhouse Cooper from TechGlobe

• Led Generative AI pilot within PricewaterhouseCoopers.
• Database lead for Analytics as a Service for Pricewaterhousecoopers. Developed database migration processes, inventory and documentation.
• Set project timelines on database projects
• Migrated SQL and PostgreSQL data between on-prem and cloud (Azure, AWS). Migrated data between Azure implementations.
• Performed data cleansing using Python. Created dataframe actions.
• Performed Data Governance responsibilities, including"
  • As data analyst, provided database expertise and insights to development team members. Performed Data cleansing. Determined business and use cases on data for presentation to executives.
  • Developed proof of concept for machine learning
  • Performed ETL for clients. Developed Tableau and PowerBI dashboards.
  • Optimized Azure and AWS databases, Developed specialized views, indexes and migration techniques.
  • Documented steps for optimized tables, index creation.
• Participated in Agile Ceremonies. Trained team on Agile methodologies and using JIRA. Tracked team tasks for daily SCRUM.
• Migrated JIRA backlog into Teams

April 2022 to September 2022 Professional Development

• AWS
• PowerShell
• Python
• Agile/SCRUM

October 2020 to April 2022 Product Manager for Deutsche Bank

• Product Manager as part of the End User team. Responsible for setting and meeting Key Performance Indicators (KPIs). Deliver and deliver quarterly briefings on Project status for over 800 servers supporting over 150,000 end user devices globally
• As Enterprise Architect, responsible for business level through enterprise level architecture
• Using AGILE methodology, lead the reliability and engineering teams though the development, implementation, and support of global endpoint management infrastructure including technology upgrades and migrations for a major financial services organization.
• Trained other engineers on Azure fundamentals.
• Facilitated and coordinated communication between stakeholders to gather client requirements to ensure that proposed solutions were fit for purpose.
• Coordinated internal and external resources, including consultants, vendors, other Product Managers, engineers, operations, and product testing to facilitate configuration, implementation, documentation, and report development as required.
• Managed Commercial, -the-shelf Software (COTS) products including Symantec Endpoint Protection, Microsoft Endpoint Configuration Manager (MECM), SysTrack, Avecto, and an in-house version of MECM used to deploy, manage, and monitor both desktop and server operating systems for over 150,000 systems deployed globally.
• Governance activities included risk management, disaster recovery plans, budget and time tracking, and information management
• Managed the server lifecycle of applications and hardware for over 800 servers globally, including budgeting.
• Performed recurring risk analyses, ensuring compliance with various regional and national regulations concerning data protection.
• Coordinated efforts between Server and teams and Desktop installing and patching for over 800 servers supporting over 150,000 virtual and physical desktops globally.
• Established priority of efforts and timelines for multiple simultaneous projects involving Office 365, Packaging, Testing, Engineering and Operations teams.
• Mentored other team members on the End User Computing (EUC) organization

January 2015 to October 2020 Senior Compliance Architect/Product Manager for Credit Suisse

• Established priority of efforts and timelines for multiple simultaneous projects involving Packaging, Testing, Engineering and Operations teams.
• As Enterprise Architect, responsible for business level through enterprise level architecture
• Coordinated engineering and operations for a multi-national financial services organization with data centers in five regions. Daily operations journaled over seventy messaging streams, including Office 365, containing up to sixteen million messages.
• As Program Manager and Product Owner, using Agile methods, led upgrade, migration, and implementation efforts of innovative Commercial off-the shelf Software (COTS) technologies through project initiation, testing, architecture development, implementation, training, and support. Manage timelines. Responsible for setting and meeting Key Performance Indicators (KPIs)
• Developed and managed project scope. Maintain project documentation and ensure project remains within scope.
• Tracked multiple, ongoing projects in various stages of completion in multiple regions. Tracked implementation timelines
• Advised Executives and Management and recommended technology for retention, storage, and migration to meet existing and upcoming regulatory requirements.
• Coordinated global strategy on retention and upgrades across Monitoring, Storage, Operating Systems, Active Directory, Security, and vendors to meet regulatory requirements, upgrades, and patching needs.
• Facilitated the definition of a compliance strategy to meet current and evolving regulatory and eDiscovery demands. Advised on technology and methodology/processes to implement.
• Identified risk in projects and existing infrastructure. Performed troubleshooting and diagnostics. Developed and documented remediation steps.
• As Data Engineer, optimized the export, translation, and ingestion of structured and unstructured data, advised on analytical processes, developed test procedure. Ensured the data quality met organizational standards.
• Develop scripts to facilitate maintenance and upgrade of SQL server. Advise DBAs on best practices on maintenance. Train other engineers.
• Built, monitored, and maintained Linux and Windows servers in a private cloud. Supported MongoDB, SQL Server, PostgreSQL. Performed Extract, translate and load of data between systems.
• Developed, tested and documented archiving, monitoring and retention solutions and processes. Presented to executive level, solutions to existing and potential issues. Documentation provided guidance and runbooks for global operations,
• Worked with management to determine vision for technology. Determined organization needs and performed technical interviews. Trained engineering and operations employees as required.
• Developed and monitored implementation timelines across multiple projects and regions. Maintained Kanban task board.
• Developed methods of ensuring cross-region and intra-regional security configurations and monitoring with SCCM and SCOM. Developed, tested, and documented organizational strategy.
• Monitored trends and advised and trained individuals and management on compliance operations and the impact of changes in the regulatory landscape.
• Coordinated support and engineering efforts with and support as required: Compliance Engineers in other regions. (SCOM, SCCM, OS, Exchange, Vantage, Symphony, eDiscovery, Vendors)
• Managed products/components life cycle (from conception, adoption through to end of life) and maintained product/component specific roadmap
• Promoted continuous improvements on assigned products/components
• Provided support for legacy versions of applications (operating System, archiving and eDiscovery)
• Performed testing of hardware upgrades, patches, new processes, and new hardware prior to deployment in the production environment.
• Trained new ecompliance engineers.
• Different messaging feeds included Bloomberg (Mail and Instant Messaging via Actiance), Exchange, Lync, Skype, Facebook, Wake, Eikon, and Symphony.

August 2012 to January 2015 Senior Systems Architect with En Pointe

• Facilitated the definition of a compliance strategy to meet regulatory and eDiscovery demands. Advised on technology and methodology/processes to implement for private and government organizations.
• Responsible for business level through enterprise level architecture
• Interacted ensured the timely implementation against the IT product roadmap and strategy
• As Program Manager for messaging, AD and eCompliance/eDiscovery products, managed products/components life cycle (from conception, adoption through to end of life). Maintained product/component specific roadmap. Responsible for setting and meeting Key Performance Indicators (KPIs)
• Engaged with business / IT stakeholders regularly to re-assess and re-prioritize requirements along the product/component lifecycle
• Promoted continuous improvements on assigned products/components.
• Managed requirements for multiple ongoing projects in various stages of completion
• Experienced in designing/administering Enterprise Vault.
• Collaborated with clients to develop and revise document retention policies, eDiscovery designs, and procedures.
• Developed Exchange 2010 design and migration plans to support and automate document retention and discovery. Wrote scoping documents, infrastructure designs, as-built documents and templates, and migration plans.
• Developed Active Directory design and migration plan to migrate users, email, computers, Active Directory objects, servers, and applications to a new Active Directory Forest.
• Provided on-call support to assist clients in resolving infrastructure issues. Perform troubleshooting and diagnostics. Developed and documented remediation steps.
• Developed and delivered knowledge transfer briefings and documentation for executive level overviews on Enterprise Vault and Discovery Accelerator. Developed and delivered knowledge transfer and documentation on administrative procedures and operations of Enterprise Vault and Discovery Accelerator.
• Performed pre-sales discovery and developed Statements of Work to formalize implementation requirements. Performed post-sales implementation.
• As Consulting Expert Witness, provided expertise on database structures and archiving systems in litigation.
• As Data Engineer, optimized the export, translation, and ingestion of structured and unstructured data, advised on analytical processes, developed test procedure. Ensured the data quality met organizational standards.
• Develop scripts to facilitate maintenance and upgrade of SQL server. Advise DBAs on best practices on maintenance. Train other engineers.
• Built, monitored, and maintained Linux and Windows servers in a private cloud. Supported MongoDB, SQL Server, PostgreSQL. Performed Extract, translate and load of data between systems.

September 2011 to August 2012 Senior Archiving Architect with Affiliated Computer Services

• Symantec Technical Specialist (STS) certified, MSCE + Messaging, MCSE + Security, MCITP, MCDBA
• Developed and tested the failover and fail-back plan for service continuity of Enterprise Vault / Discovery Accelerator.
• Experienced in designing/administering Enterprise Vault. Designed and implemented an archiving eDiscovery solution for 120,000 users in 32 State Agencies using Enterprise Vault 10 and Discovery Accelerator 10. Developed processes and procedures for the migration of data and daily operations.
• In conjunction with specialists in other areas, developed a private cloud implementing messaging, archiving, and ediscovery. Solution served as a resource forest consisting of 32 account forests comprised of all Florida State agencies.
• Administered a messaging environment consisting of Exchange 2010, Enterprise Vault 10 and Discovery Accelerator 10.
• Worked on a team to develop migration plans to migrate over 100,000 user accounts, e-mail and archives into the solution developed.
• Worked with the implementation team to develop solutions for various technical and operational issues.
• Worked as a member of a team to develop integrated processes for monitoring, disaster recovery, high availability, auditing, and operations.
• Implementation will include migrating organizations archives from various e-mail and archive solutions.
• Used the Enterprise Vault Policy Manager (EVPM) to script and perform operations like removing the archiving from mailboxes, ingesting PST files, and applying different retention categories.
• Maintain Symantec and individual networking to provide and support escalation and support for Journaling, Archiving, and e-discovery related high severity and complex issues
• Develop organizational strategy to leverage SCCM and SCOM. Train others on the installation and configuration of SCCM and SCOM.

September 2009 - September 2011 Senior Solutions Architect, Structured Communication Systems

• Collaborated with IT staff members to design and install Email archiving and discovery solutions
• Mentored others on monitoring, reporting and documentation. Existing documentation serves as templates for other departments to follow.
• Trained staff members to configure and run Email and files system archiving tasks.
• Trained staff on discovery case administration and how to create cases, assign reviewers, conduct searches and review and export the results.
• Coordinated with IT staff members to address business practices and Microsoft Exchange storage and configuration issues affecting archiving implementations and Microsoft Exchange operations.
• Assisted clients in developing policies and establishing Hierarchical Storage Management using DiskXtender and file system archiving software.
• Developed Microsoft Active Directory structure and inter-site communications plan.
• Trained IT staff members and assisted in developing group policies.
• Assisted in developing organizational unit (OU) structure for Microsoft Active Directory.
• Worked with IT staff members to develop test lab in which to practice migration techniques.
• Assisted in determining actual storage requirements growth.
• Developed Microsoft Exchange messaging infrastructure to support growth and security concerns.
• Spearheaded re-design of Microsoft Active Directory forest and domains to support client needs.
• Developed scripts to monitor services and facilitate reporting.
• Served as staff augmentation providing archiving monitoring, support and reporting.
• Assisted in the development of procedures and policies to implement a rules, rights, and responsibilities policy.

November 2007 - April 2009 Senior Solutions Architect, Fusionware/PSA

• Collaborated with IT staff members to design and install Email archiving and discovery solutions
• Mentored others on monitoring, reporting and documentation. Existing documentation serves as templates for other departments to follow.
• Trained staff members to configure and run Email and files system archiving tasks.
• Trained staff on discovery case administration and how to create cases, assign reviewers, conduct searches and review and export the results.
• Coordinated with IT staff members to address business practices and Microsoft Exchange storage and configuration issues affecting archiving implementations and Microsoft Exchange operations.
• Assisted clients in developing policies and establishing Hierarchical Storage Management using DiskXtender and file system archiving software.
• Developed Microsoft Active Directory structure and inter-site communications plan.
• Trained IT staff members and assisted in developing group policies.
• Assisted in developing organizational unit (OU) structure for Microsoft Active Directory.
• Worked with IT staff members to develop test lab in which to practice migration techniques.
• Assisted in determining actual storage requirements growth.
• Developed Microsoft Exchange messaging infrastructure to support growth and security concerns.
• Spearheaded re-design of Microsoft Active Directory forest and domains to support client needs.
• Developed scripts to monitor services and facilitate reporting.
• Served as staff augmentation providing archiving monitoring, support and reporting.
• Assisted in the development of procedures and policies to implement a rules, rights, and responsibilities policy.

September 2005 - November 2007, Senior Consultant, MTI

• Collaborated with IT staff members to design and install Email archiving and discovery solutions
• Trained staff members to configure and run Email and files system archiving tasks.
• Trained staff on discovery case administration and how to create cases, assign reviewers, conduct searches and review and export the results.
• Coordinated with IT staff members to address business practices and Microsoft Exchange storage and configuration issues affecting archiving implementations and Microsoft Exchange operations.
• Assisted clients in developing policies and establishing Hierarchical Storage Management using DiskXtender and file system archiving software.
• Conducted discovery of the several Novell network of tens of thousands of users and computers.
• Architect for Microsoft Active Directory structure and inter-site communications plan for clients.
• Architect for NY State Unified Court System migration plan and techniques to migrate users and computers from Novell NetWare 6 and GroupWise to Microsoft Windows 2003 and Exchange.
• Trained IT staff members on differences between Novell NetWare and Microsoft Active Directory.
• Trained IT staff members and assisted in developing group policies.
• Architect for Florida Department of Financial Services organizational unit (OU) structure for Microsoft Active Directory.
• Worked with IT staff members to develop test lab in which to practice migration techniques.
• Assisted in designing Novell NetWare infrastructure to support tenfold growth in number of users.
• Assisted in determining actual storage requirements growth for clients.
• Developed Microsoft Exchange messaging infrastructure to support growth and security concerns noted during discovery for various clients.
• Collaborated with IT staff members to develop test lab in which to practice migration techniques.
• Spearheaded re-design of Microsoft Active Directory forest and domains to support client needs.
• Installed Microsoft Active Directory and ensured communication between sites.
• Developed blueprint for additional sites to be added as needed.
• Installed Microsoft Exchange.  Ensure communications with outside world while maintaining security.
• Installed and configured Microsoft Windows SharePoint Services.
• Served as a member of Lexmark worldwide migration team. Consolidated forests.
• Participated in Lexmark’s worldwide migration from Microsoft Windows NT 4.0 and Windows 2000 to Windows 2003. Performed local and remote migrations of Lexmark users, computers, and servers in offices in the United Kingdom, Germany, France, Korea, the Philippines, and Mexico.  The total migration effort consisted of more than 10,000 computers, users, and servers.
• Developed technique to migrate users and computers when users in one Microsoft Windows NT 4.0 domain and the computers were in another Windows 2000 forest.
• Developed scripts to monitor the migration process, report results, and clean up after migrations were complete.
• Performed several proof of concept migrations as a test of the migration procedures for local IT staff members.
• Assisted in the resolution of migration-related issues.
• Served as staff augmentation at Edmunds.com during the planning of and execution of the migration of users, computers, and email from one Microsoft Active Directory forest to a new forest.
• Assisted in the infrastructure build-out to implement a new Active Directory forest.
• Served as part of an infrastructure team to ensure that change management procedures were followed and to assist with the move to a new location.
• Assisted on hardware build-out to implement the new Microsoft Active Directory forest.
• Developed and implemented policies to support the wireless infrastructure that was implemented in the new location.
• Developed scripts, Dynamic Host Configuration Protocol (DHCP) scopes and Microsoft Active Directory structure to support the virtual local area network (VLAN) implementation plan.
• Assisted in the development of procedures and policies to implement a rules, rights, and responsibilities policy.
• Worked with the UNIX infrastructure to streamline and improve Domain Name Server (DNS) implementation company-wide and to resolve problems that had been reported by the customer.
• Developed procedures for migration of users, computers, and email.  Trained IT staff members on these procedures, and documented the procedures.
• Developed and documented a standardized server build process.
• Conducted the discovery phase of the SunGard Backup HealthCheck.
• Assisted in the development of the HealthCheck service.

September 2004 - September 2005, Senior Technical Lead, ISOCORP

• Developed numerous vbscripts to collect information from computers across the state, gather reports on information in Active Directory and update Active Directory information.
• Developed, documented and implemented the process to migrate Department of Financial Services (DFS) users and computers from NT4 into Windows 2000. Supervised and managed teams that implemented processes developed.
• Developed plan to migrate Florida Department of Insurance messaging infrastructure from Lotus Notes to Exchange 2003. Developed, documented and implemented methodology to migrate over 1000 users, their data and mail from several NT4 domains into an existing Windows 2000 Active Directory.
• Led several DOI teams to implement server and mail migrations in remote locations statewide.
• Led planning, testing and implementation of DOI Windows 2000 Active Directory to Windows 2003 migration.
• Led planning and implementation of SMS 2003. Staged deployment statewide. Developed package installation methodology. Created and deployed service pack and hotfix installation packages statewide. Developed and conducted administrator and helpdesk training. Developed several SMS scripts for DFS use.
• Set up test lab to support migration testing.
• Developed the use of Virtual PC to test several processes and for training purposes. Techniques developed being implemented by CompUSA for training statewide in Florida.

September 2001 - September 2004, Project Manager/System Architect, Advanced Systems Design

• Project Manager leading combined state and ASD team to upgrade over 2000 Mississippi State Department of Health (MSDH) workstations and associated servers to Windows 2000 in over 100 sites across the state.
• Developed plan for MSDH migration from Banyan Vines to Windows 2000

OMay 1998 - September 2001, Network Engineer, Advanced Systems Design

• Network Engineer working as part of team training Florida Department of Insurance personnel to upgrade over 2300 workstations and associated servers to Windows 2000.
• Developed two stage replication process for program updates. Wrote Push program to replicate data to remote servers and to implement two stage replication strategy.
• Developed and monitored software testing program. Provided OS assistance to developers.
• Network engineer responsible for running and maintaining the network producing all Alabama Drivers' Licenses. Over 120 sites connected over a WAN spanning the entire state. Maintain storage and security of demographic database and photo and signature image files.
• Developed and wrote policies and procedures manuals. Automated update and reporting procedures. Cross-trained staff personnel on automation skills, increasing level of efficiency in logistical, operational and administrative tasks. Reduced "learning curve" training time for new personnel.
• Developed system of documentation including technical notes, standard operations procedures and a Disaster Recovery Plan. Resulting system allowed for improved troubleshooting efficiency by pooling staff experience base. System permits easier change management for documenting changes from the recommendation stage to implementation and after action review.
• Systems developed and documentation produced permitted recovery operations to take place with no down time for remote sites. Remote sites never realized servers replaced twice. Servers maintained 99.75 availability rate (planned and unplanned down time).
• Author of several articles on and about computers and their use. (www.koalacomputers.com links to several of the articles)
• Former president of the Birmingham Developer Association.

1994 - 1998, Programmer Analyst II, Georgia State University

• Performed Systems Analysis. Determined how to best integrate technology into existing infrastructure. Developed and implemented plans to integrate new technology. Trained users on new technology.
• Designed and installed several NT networks, including web servers. Designed and installed Novell 4.1 networks. Experienced integrating Novell and NT networks.
• Developed and wrote several programs to include a contact manager and HelpDesk software. Developed and programmed applications and trained end users on systems designed.
• Developed program to monitor and log changes made by users to their systems. Implemented program to assist in recovery of systems either prior to or after user made fatal changes to system.
• Provided software support for 18 server LAN serving the Georgia State University College of Business. Served as Network Administrator. Provided software installation and configuration support as well as troubleshooting and HelpDesk support for 800+ workstations.
• Developed and implemented an automated software tracking system. Tracked software on order, and installed to ensure compliance with licensing.
• President Atlanta PC Users Group. Board of Advisors Association of PC Users Groups.

1992 - 1994, System Integrator, Koala Computers Inc.

• Developed integrated hardware and software systems to meet client needs.
• Trained users on systems developed.
• Developed and implemented lesson plans to teach Windows, as well as several word processing, database, spreadsheet, e-mail, and accounting programs.

1981-1992, Officer, United States Army

• 1992-Present Individual Ready Reserve - Major
• 1990-1992 Nathan Hale Battalion Bridgeport, Connecticut Assistant Professor of Military Science - Captain
• 1989-1990 1st Battalion, 19th Infantry Regiment Fort Benning, Georgia Battalion Executive Officer - Captain
• 1988-1989 1st Brigade, US Army Infantry Training Center Fort Benning, Georgia Assistant Operations and Training Officer - Captain
• 1987-1988 Company C, 3d Battalion, 32d Infantry Regiment Fort Benning, Georgia Company Commander - Captain
• 1986-1987 US Army Infantry Training Center Fort Benning, Georgia Operations, Plans and Intelligence Officer - Captain
• 1984-1985 193d Support Battalion Fort Clayton, Republic of Panama Assistant Operations and Transportation Officer - 1st Lieutenant
• 1983-1984 193d Combat Support Battalion Fort Clayton, Republic of Panama Headquarters Commander - 1st Lieutenant
• 1982-1983 3d Battalion, 5th Infantry Regiment Fort Kobbe, Republic of Panama Platoon Leader - 2d Lieutenant

• 1981 - United States Military Academy, West Point New York BS, Foreign Area Studies
• 1989 - Troy State University, Fort Benning Georgia, MS Management

• Combined Arms Staff Services School. 1989
• Infantry Officer's Advanced Course. 1986
• Infantry Officer Basic Course. 1981
• Airborne School 1982, Panamanian Airborne School 1985
• Jungle Operations Training Course. 1979